Orlando Utilities Commission Boosts Service Reliability, Operational Efficiency, and Employee Productivity with Integrated Enterprise Applications


Oracle Customer:  Orlando Utilities Commission
Location:  Orlando, FL
Industry:  Utilities
Employees:  1,150
Annual Revenue:  $500 Million to $1 Billion

Orlando Utilities Commission (OUC), the second-largest municipal utility in Florida, provides residential, commercial, and industrial customers in Orlando, St. Cloud, and parts of Orange and Osceola counties with clean, reliable, and affordable electric and water services. OUC, which is owned by the citizens of Orlando, serves nearly 221,000 customers. Recognized as a green leader, OUC has been the state’s most reliable power provider since 2002, due, in part, to its rigorous and proactive maintenance program and systems.

Operational efficiency is also key to OUC’s ability to fulfill its mandate to serve Orlando citizens and responsibly manage the public funds entrusted to it. Over the years, OUC has relied on Oracle’s JD Edwards EnterpriseOne applications as the foundation for its effective and efficient operations and business processes. The platform helps the company achieve operational savings, improve employee recruitment and retention, reduce regulatory risk, capitalize on new business opportunities, reduce waste and emissions from facilities and operations, and foster a healthier working environment and satisfied customers. 

Over the years, OUC has expanded its JD Edwards EnterpriseOne footprint and functionality. During a recent upgrade, it reduced customizations, gained an improved user interface, and elevated security. 

OUC also continues to adopt self-service functionality. For example, it deployed JD Edwards EnterpriseOne human resources (HR) self-service applications to provide employees with online access to key data, such as payroll stubs and benefits information. The applications have also reduced phone and e-mail inquiries to the HR and payroll teams, including questions about merit days, PC loan eligibility or various payroll balances. Employees can get immediate answers, and HR and payroll have been able to redirect more than 1,000 work hours annually to other priorities.

OUC also introduced custom tools built on the JD Edwards EnterpriseOne foundation, including two pension calculators that employees can use, based on their retirement plan.