This continuous improvement—driven by management’s technology decisions, in place since Oracle applications were implemented in 2007—has yielded impressive results. Fill rates have increased from 92.6 percent in FY 2009 to 95.6 percent in FY 2010. More than 80 percent of orders were shipped complete in FY 2010, compared with 72.8 percent in FY 2009. Inventory costs decreased by US$3.96 million, and freight costs decreased by US$3.3 million. “In all, we saved [US]$10.5 million in 2010 because of that 3 percent fill rate improvement,â€ Killoren says.