Towers Watson: 
No tenure policy
Like to hire after time 
Simple as possible 
Ops: Kevin Carson EAST, Michelle Schneider WEST
No Manager contract 
5-10 reqs a month
Call center environment, seasonal 
Blind resumes; No company contact or candidate just name 
Email format 
Not to exceed bill rates 
All reqs 24 hours 
Use main mailbox 
Decline all positions not working so don’t get ding 
Tier 1 vendor  
Annual score cards 
Can use any background company – must meet contract requirements 
24/48 hour turn around 
If manager reaches our directly notify Beth right away 
Will have managers calls at times when orders are more difficult
Audit twice a year against- onboarding documents, background screenings, all contractual items. Per contract W2 anything the must know.