Christina, 

This has been addressed with our team. Our practice is not to have any one else calling on MSPs outside of Sandeep and myself. This is centralized in our team. Our retail team at times does strategically call on clients directly for project services and DH but not as a MSP resource and that was not the case here. I apologize for any confusion of inconvenience this may have caused anyone. 

We look forward in speaking with you in September and becoming a valued resource for you and your two clients. ?