Lynda, 


Hope all is well. Please see attached information filled our for Entergy. We look forward in partnering with you and your team on this MSP account. Here at USM we take delivery to another level. Some of our contributions that we take pride in are our performance metrics which we manage internally: 

Performance Metrics (YTD)
•	Time to Submission - 24 to 48 hrs 
•	Rec coverage => 95 %
•	Fill Ratio – 20%
•	Attrition for non-performance < 7%
•	Program compliance – 100%
•	Under Bill Rate submission >= 92%
•	Glassdoor Rating- 4.2

Please let me know if you need any additional information from us. We have all the insurance requirements stated in the documents that you have sent over as well. ? ?